Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website, products, and services provided by Take The Leap Consulting, LLC (“Take The Leap Consulting,” “we,” “us,” or “our”), including our strategy and consulting services and our AI-powered business services (collectively, the “Services”). Please read these Terms carefully.

These Terms work alongside any separate written agreement, proposal, order form, or statement of work you enter into with us for specific Services (a “Service Agreement”). If there is a conflict between these Terms and a signed Service Agreement, the Service Agreement controls for the Services it covers.

1. Acceptance of Terms

By accessing or using our website or Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not access or use the website or Services.

2. Description of Services

Our Services may include, in whole or in part:

• Business strategy and growth consulting;
• AI Front Desk / AI receptionist services;
• AI-assisted telephone interactions;
• Appointment scheduling;
• CRM and business automation;
• SMS/text messaging;
• Email communications;
• Lead and customer communication tools;
• Website design, hosting, and related digital services;
• AI-powered business tools and related services.

The specific Services provided to you are described in your applicable Service Agreement. We may add, modify, or discontinue features or offerings over time (see “Service Availability and Changes”).

3. Client Responsibilities

You agree to:

• Provide accurate, current, and complete information and keep it up to date;
• Use the Services only for lawful business purposes and in compliance with applicable laws and regulations;
• Obtain and maintain all consents, permissions, and notices required from your own customers, contacts, and end users — including any consents required for calls, recordings, text messages, and email — before those individuals are contacted through the Services;
• Be responsible for the content, offers, scripts, and instructions you provide or approve for use in the Services;
• Cooperate with us as reasonably needed for us to provide the Services.

4. Account and Access Responsibilities

If the Services include an account, portal, or login, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use or suspected security issue. You are responsible for the acts and omissions of your personnel and authorized users.

5. Fees, Subscriptions, and Payment Terms

Fees, billing frequency, subscription terms, and any minimum commitments are set out in your applicable Service Agreement or order. Unless your Service Agreement states otherwise, fees are due as invoiced and are exclusive of applicable taxes, which are your responsibility. Late or non-payment may result in suspension of the Services after reasonable notice. This page does not itself establish prices, refund terms, cancellation periods, or contract length; those are governed by your Service Agreement.

6. Third-Party Platforms and Services

The Services may rely on or integrate with third-party providers, including telecommunications and voice providers, messaging and email providers, CRM and automation platforms, artificial-intelligence providers, hosting and infrastructure, scheduling tools, and payment processors. Your use of the Services may be subject to those providers’ terms and availability. We are not responsible for the acts, omissions, outages, or policies of third-party providers, and we do not control third-party services.

7. AI-Generated and Automated Communications

Certain Services use artificial intelligence and automated systems to generate or assist with communications, responses, scheduling, and other tasks. AI-generated output may occasionally be inaccurate, incomplete, or not suitable for your particular situation. You are responsible for reviewing and, where appropriate, approving content and configurations used in the Services. AI output does not constitute professional, legal, financial, or medical advice.

8. Telephone and Voice AI Services

Some telephone and voice interactions may be answered or assisted by artificial intelligence and automated systems, which are designed to identify themselves appropriately where configured to do so and to route certain matters to a person where configured. Where enabled for a given account and permitted by applicable law, calls and communications may be recorded, transcribed, or logged to provide, document, and improve the Services; whether this occurs depends on the account configuration and applicable law, which may require notice to or consent from participants. You are responsible for ensuring that any recording, transcription, or messaging you enable through the Services complies with the laws applicable to you and your callers.

The Services are not intended for emergencies. AI and voice Services are not a substitute for emergency services (such as 911), medical professionals, or professional judgment. Do not rely on the Services to handle emergencies or urgent medical, safety, or crisis situations.

9. SMS/Text Messaging Terms

These terms apply to text (SMS/MMS) messages sent or received through the Services:

• You or your customers receive text messages only after opting in through an appropriate consent mechanism.
• Message frequency may vary.
• Message and data rates may apply.
• You can reply STOP at any time to opt out, and reply HELP for assistance.
• Where applicable, consent to receive marketing text messages is not a condition of purchasing any goods or services.
• Carriers are not liable for delayed or undelivered messages.

Information related to text messaging is handled as described in our Privacy Policy.

10. Intellectual Property

We (and our licensors) own all rights, title, and interest in and to the website, the Services, our software, tools, workflows, templates, methodologies, and related materials, including all associated intellectual property rights. Subject to these Terms and your Service Agreement, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your engagement.

You retain ownership of the content, data, and materials you provide (“Client Content”). You grant us a limited license to use, host, process, and display Client Content as necessary to provide the Services. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve our products and Services.

11. Confidentiality

Each party may receive non-public information of the other that is designated confidential or that should reasonably be understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only as needed to perform under these Terms and will protect it using reasonable care. This section does not apply to information that is public through no fault of the receiving party, independently developed, rightfully received from a third party, or required to be disclosed by law.

12. Data and Privacy

Our collection and use of information is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we process information about your customers or contacts on your behalf in providing the Services, you are responsible for providing appropriate notices to, and obtaining appropriate consents from, those individuals.

13. Service Availability and Changes

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue all or part of the Services, and may perform maintenance, updates, or changes, from time to time. We are not liable for any modification, suspension, or discontinuation of the Services, except as expressly stated in your Service Agreement.

14. Acceptable Use

You agree not to, and not to permit others to:

• Use the Services for any unlawful, fraudulent, deceptive, or abusive purpose;
• Send messages or place calls to individuals who have not provided required consent, or in violation of applicable laws or carrier requirements;
• Send spam, harassing, threatening, or unlawful content;
• Infringe the intellectual property or privacy rights of others;
• Introduce malware or attempt to gain unauthorized access to systems or data;
• Interfere with or disrupt the Services, or attempt to reverse engineer, scrape, or copy the Services except as permitted by law.

15. Disclaimers

To the maximum extent permitted by law, the website and Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that AI-generated output will be accurate or complete. The Services do not constitute legal, financial, medical, or other professional advice, and we make no claims of regulatory certification or compliance except as expressly stated in a signed writing.

16. Limitation of Liability

To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or business opportunities, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the amounts you paid to us for the Services giving rise to the claim during the period in which the claim arose.

17. Indemnification

You agree to defend, indemnify, and hold harmless Take The Leap Consulting and its owners, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: your use of the Services; your Client Content; your violation of these Terms or applicable law; or claims by your own customers or contacts arising from your use of the Services, including messages, calls, or communications you initiated or authorized.

18. Termination

Termination of specific Services is governed by your Service Agreement. We may suspend or terminate your access to the website or Services if you materially breach these Terms or use the Services in a manner that creates legal, security, or operational risk. Upon termination, your right to use the Services ends. Sections that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — will survive.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. Any specific venue, jurisdiction, or dispute-resolution procedure that applies to a particular engagement will be as set out in your Service Agreement.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective / Last Updated” date above and post the updated Terms on this page. Your continued use of the website or Services after an update indicates your acceptance of the revised Terms.

21. Contact Information

If you have questions about these Terms, contact us at:

Take The Leap Consulting, LLC
Pembroke Pines, FL
Email: info@taketheleapconsulting.com
Phone: 954-990-9322